Introduction

At Kandrit, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy, effective as of 10:07 PM WAT on Sunday, June 01, 2025, outlines how we collect, use, share, and safeguard your data when you use our platform, participate in real-time quiz campaigns, or engage with our services across Nigeria and beyond. By using Kandrit, you agree to the terms outlined in this policy. If you have any questions, reach out to us at support@kandrit.com.

Information We Collect

We collect information to enhance your experience, deliver rewarding quiz campaigns, and provide seamless services. The types of data we collect include:

• Personal Information: When you register, we collect your username, email address, and phone number to create and manage your account. For withdrawals or bill payments (e.g., airtime, data, electricity, cable TV), we may collect bank details or payment information, securely encrypted to protect your financial data.
• Usage Data: We gather data on how you interact with our platform, such as quiz participation, leaderboard rankings, chat activity, and campaign preferences, to improve our services and personalize your experience.
• Device Information: We collect device details like IP address, browser type, and operating system (e.g., Android, iOS) to optimize our app for your device and ensure compatibility.
• Cookies and Tracking: We use cookies to enhance functionality, track user activity, and serve relevant ads. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use your data to deliver a seamless and rewarding experience on Kandrit. Specifically, we:

• Provide Services: Use your personal information to facilitate quiz campaigns, process winnings, manage bill payments, and handle withdrawals securely.
• Enhance User Experience: Analyze usage data to personalize campaign recommendations, improve leaderboard features, and ensure our WebSocket-powered chat runs smoothly during live quizzes.
• Communicate with You: Send notifications about campaign updates, prize winnings, transaction confirmations (e.g., bill payments, refunds), or account security via email or phone.
• Security and Compliance: Monitor activity to prevent fraud, secure your account (e.g., during OTP verifications), and comply with legal obligations under Nigerian laws like the NDPR.

How We Share Your Information

We prioritize your privacy and only share your data under specific circumstances:

• Service Providers: We work with trusted third parties (e.g., payment processors for withdrawals, cloud providers for data storage) who follow strict data protection standards to process transactions or host our services.
• Legal Requirements: We may disclose data if required by law, such as to comply with a court order or regulatory request in Nigeria or other jurisdictions.
• Community Features: If you use our real-time chat during campaigns, your username and messages are visible to other logged-in users but not to guests.

Your Data Protection Rights

As a Kandrit user, you have rights over your personal data, in line with applicable laws like Nigeria’s NDPR:

• Access: Request a copy of the personal information we hold about you.
• Correction: Update inaccurate or incomplete data in your User Profile or by contacting us.
• Deletion: Request the deletion of your data, though we may retain certain information for legal or operational purposes (e.g., transaction history).
• Opt-Out: Unsubscribe from marketing emails or opt-out of non-essential cookies via your account settings.
• Restriction: Request we limit the processing of your data under specific circumstances.

To exercise these rights, email us at support@kandrit.com, and we’ll respond within 30 days.

Data Security

We take your security seriously. We use industry-standard encryption (e.g., SSL) to protect your data during transmission, such as when you submit bank details for withdrawals or verify your account with an OTP. Our servers are secured with firewalls and access controls to prevent unauthorized access. However, no system is 100% secure, so we encourage you to use strong passwords and report any suspicious activity to support@kandrit.com immediately.

Retention of Your Data

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy:

• Account Data: Kept active while your account exists. If you delete your account, we retain data for up to 90 days for legal compliance before permanent deletion.
• Transaction Data: Bill payment and withdrawal records are retained for 5 years to comply with financial regulations.
• Usage Data: Anonymized usage stats may be kept indefinitely to improve our platform.

Third-Party Links

Kandrit may include links to third-party websites, such as sponsor pages or social media platforms (e.g., @KandritNG on Instagram). This Privacy Policy does not apply to those sites, and we encourage you to review their policies before sharing personal information.

Updates to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services or legal requirements. Any updates will be posted on this page with a new effective date. As of 10:07 PM WAT on Sunday, June 01, 2025, this is our current policy. We’ll notify you of significant changes via email or app notifications.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, reach out to us:

• Email: support@kandrit.com
• Phone: +234 813 1841 729
• Visit: Our Contact Us page for more ways to connect.